Comments on: Samsung TV makes a strange clicking sound

By: Michael Perlman

Michael Perlman — Wed, 10 Mar 2010 20:28:49 +0000

I’m on Long Island, In New York, U.S.

By: Louis from Burlington On

Louis from Burlington On — Wed, 10 Mar 2010 19:52:15 +0000

Michael, Where are u located cause here in Burlington On. Canada I have absolutely NO success just the usuall useless 1-800 fone customer rep. see my post above Thanks. LOUIS

By: Michael Perlman

Michael Perlman — Wed, 10 Mar 2010 19:33:48 +0000

So the samsung tech came today and like we thought, 2 MORE blown capacitors. Fully blown up. He admitted, a samsung technician that the parts are much inferior to the requirements.

This is the 2nd time I’ve needed them to come to fix capacitors. UNreal. At least it was done at no cost. A year ago, I would have surely had to pay. The peoples voice is being heard.

Regards to all.

By: Louis from Burlington On

Louis from Burlington On — Wed, 10 Mar 2010 19:31:39 +0000

Just expressing my further frustration with Samsung “customer serv rep.” in ref. of relay clicking/capacitor failure. When calling what appears to be a local tel no. gets automatically transferred to a US call cent. (im in Burlington On. Canada) The rep there has no clue what Im talking about and keeps repeating the same retoric that there is no warranty unless I purchased extended warranty. So far unable to get an e mail address or a direct telefone line to talk to anyone here in Burlington. I guess I have no choice but to driwe 45 min to Samsung to talk to a “live” person.

By: Mafo

Mafo — Wed, 10 Mar 2010 19:23:55 +0000

UPDATE: The nominated repair company came and collected the TV promptly.

APPARENTLY SAMSUNG HAVE RUN OUT OF REPLACEMENT BOARDS, so unless your repair company keep them in stock, there may be a delay in ordering them in.

Don’t forget – if the repair company come and need to take your TV away, make sure you document the condition – any marks scratches etc. Even take photos, like me. You can never be sure. Will keep you posted.

By: Keith from Birmingham

Keith from Birmingham — Wed, 10 Mar 2010 18:19:28 +0000

I have a Samsung SAM-LE46F86BDX and had it for just over two years. We are now getting a clicking noise when we first switch tv on, the tv comes on after about one min.
I have read all of the above notes and contacted Samsung on
0845 726 7864 and reported it, they did not admit it is a manufacturing fault, they did say that they will send out a local tv engineer and repair it free of charge.
Will post back if and when it is repaired.

By: Louis from Burlington On

Louis from Burlington On — Wed, 10 Mar 2010 00:10:50 +0000

Hello Dan
Just read your comment again re Samsung covering your repair of clicking noise etc. under a recall. Im wondering if you could provide me with a recall no. so when I talk to a Samsung rep. I could provide this information otherwise the answer I been given is there is no recall listed???. Thanks LOUIS

By: Louis from Burlington On

Louis from Burlington On — Wed, 10 Mar 2010 00:02:33 +0000

Thanks Kev for the reply on Samsung repair. I did not give up as yet but calling their 1-800 no is a waste of time, the young lady is in a call center in the US and seems to have no idea of this capacitor failing problem, she eaven said when I mentioned that it is well documented on the Internet “anybody can post on the net”.Trying to get an e mail address is next to impossible, the one she suggested on the “legal” gets returned by the “postmaster”. Is seems that is a “top secret” so customers cannot formally complain. I finally located a fone no. here is Mississauga (Samsung Facility) and will try calling them tomorrow, hope I wont get the 1-800 connection again.Short of actually driving to this facility about a 45 min drive from here Im unable to contact a responsible person. Will post the results.

By: Kev

Kev — Tue, 09 Mar 2010 01:09:02 +0000

Louis
I’m not sure if i am the person you are referring to, but i have had success with Samsung and my TV will be repaired on Friday (it has been over a week since i first contacted them) they just had to get the new board to my local Samsung approved dealer.
As to ” Reacal reference number” i have no idea what that is, sorry. I know that trading laws differ somewhat and vary Country to Country and we are quite lucky over here in England as to be well protected. But if i can help you in anyway i will do my utmost to give you assistants

By: Bonnie

Bonnie — Mon, 08 Mar 2010 23:56:26 +0000

Well folks, We got our tv fixed finally but not from samsung, We had calls confirmng repair from samsung even emails confirming our repair appt, the service company would not do it cause samnsung would not pay them after talking to samsung again and again,A woman from samsung informed me that they honor their warranty from the production date not your purchase date,,we were 1 month out of the warranty period, after thinking about realized we had bought the extended warranty,,Thank God,,,T.V. working great,No thanks to samsung…Sounds alot like the whole toyota coverup to me…Good Luck To you all!