Samsung TV makes a strange clicking sound
My Samsung TV (52″ LCD) started clicking several times before finally switching on after 30 seconds, this relay clicking gradually got worse each time I turned the set on. ( It turns out that this is quite a common problem with Samsung TV’s of all sizes). The problem seems to start after the TV is a year or two old (normally outside guarantee) and sounds like a relay clicking on and off. Samsung deny there is a design problem, so I thought rather than spend money on an engineer, I would try and fix the problem myself.
I thought the first place to look for a problem like this is in the power supply.
- I unscrewed the back cover of the TV (20 screws)
- Removed the metal cover of the power supply (4 screws)
- I carefully looked over the power supply looking for anything out of the ordinary, low and behold I could see a few capacitors (the cylindrical shaped components) that had raised tops. These raised tops are caused when the capacitor breaks down and forms hydrogen gas, if left, eventually the capacitors will blow, and hopefully the top will split open and release the gas pressure, if not, they may just explode.
Check out Capacitor Lab for more details on what to look for when a capacitor fails.
I checked out the replacement cost of a new power supply board, I couldn’t find the exact power supply online but this company has ones for smallers TV starting at around £160. So I was guessing it would be around £200 for a new one. Ouch, definately time to DIY.
I decided to replace all the capacitors in the power supply, I guessed if some were bad, then probably Samsung use cheap or poorly designed capacitors and at some point the others would go bad too. and replacing all the capacitors wouldn’t cost much more .
Each Capacitor has 3 important values
- The capacitance measured in μF (micro farads) eg (1000μF)
- Voltage (eg 50V)
- Temperature (eg 105°C)
This particular Power Supply Unit (PSU) has 3 different types.
- 1000μF 105°C at 10V
- 1000μF 105°C at 25V
- 47uF 105°C at 50V
RS Components have a good selection, so I opted to buy from there. It cost about £12 including postage for a 5 pack of each of the capacitors. I took a few photos of the circuit board so I wouldn’t forget what I was doing and set to work.
I re-opened the TV, and completely removed the Power Supply Circuit Board, you need to remove several connectors, again, I took some photos just in case I couldn’t work out where they all went when putting it back together. I made sure the Power Supply didnt have any residual power stored in the capacitors by unplugging the TV (whilst it was turned on) from the plug. This is very important as messing with a power supply even 30 minutes after it has been turned off can still give you a nasty shock.
I then drew a simple diagram marking the polarity of each capacitor. To remove each capacitor takes a little time, you need to heat each pin using a soldering iron and whilst it is still molten pull or wiggle each leg out in turn. I found it easiest when I used the other leg as a pivot and rotate the capacitor around the fixed leg.
Anyway once removed, you I used the de-solder pump to clean up any solder that was clogging up the hole and then I inserted a new capacitor (checking the values again) and making sure the polarity was same as the one I had just removed. turning the board over, I bent the pins a little, soldered the joints, and snipped off any left over wire.
I put the board back in and hey-presto it all worked beautifully. Job took about 2 hours in total and excluding tools £12 for the components and postage.
[Added 21th May 2009]
If you snap off the solder connector on the PCB when doing this replacement, it is worth noting that you can re-attach your component in another place as long as it is electrically equal. The Red Line in the diagram below shows where an existing component was, this component could then be re-soldered into any of the positions marked in green. But in the case of a capacitor which has + positive and – negative legs, you must make sure that the leg is re-attached to the same track, I have marked with a + plus sign which track it must be re-attached too.
[Added 7th Dec 2009]]
After replacing the capacitors a few people are still having problems, it appears that this can be fixed by resetting the EPROM chip (apparently – a simple matter of shorting two of the pins). http://www.tv.quuq.org/forum/index.php?topic=2377
and http://www.tv.quuq.org/forum/index.php?topic=1744.0 both detail the procedure, although it hasn’t worked for everyone who tried it. (Thanks to Jason for these links)
[Added 10th March 2010]
You are not alone, there have been almost 65,000 visits to this page in the last year. The answers to many of the questions people are asking are scattered through the previous comments, Most people with little experience have been successful in fixing their TV’s although for a few, it didn’t work, the symptoms were similar but cause was different. A few of the more recent comments reveal that people are becoming more successful with getting Samsung to repair their TV’s, its definitely worth trying before you launch into a self fix.
[Added 28th June 2010]
Before attempting repairs yourself it is probably worth trying to see if Samsung will repair the TV for you, Samsung seem to now accept (unofficially at least ) that there is a defect in these capacitors, and in an increasing number of cases will send out an engineer to fix them. Skim through the comments below to get more info.. A polite but assertive approach seems to yield best results, remember they are in the wrong and there is plenty of consumer law in most countries covering their liabilites and responsibilities.
If you fail to get Samsung to repair it, 100′s of people have had success with the replacement fix I describe above, a few of the failures are probably due to similar symptoms but a different fault. Again if you are unsure read some of the 100′s of comments below
[Added 25th February 2012]
**** Samsung has settled a Class Action Law Suit (in the U.S.) http://www.samsung.com/us/capacitorsettlement/ *****
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Good advice JJ
I just can’t believe how many people are having this problem and samsung are doing nothing about it.I stumbled on this website whilst looking for a power board after being quoted £140.only had the set 14 months
I rang samsung customer service after reading your post , I told them about the clicking problem and that it was the capacitors that were faulty , a lad called Wayne ask for the serial number then logged it , the next day an engineer rang me and said he would be out the next day , which he did it took him 20 minutes to fix the problem and also replaced another part which causes the screen to go either pinky or green all free of charge . My 42 LCD tv is now working brilliantly and it’s over 3 years ago , a complete result thank you all
Thanks for the comments everyone. The TV already isn’t working, so bothering Samsung and trying to get my set repaired isn’t really doing any damage while it sits idle in the corner. I dragged another TV into the room for the time being.
Plus I have one of those personalities that cause me to toss myself at injustice just for the heck of it. I figure, even if they don’t fix my capacitor issue, if I can take up enough of their time, pleasantly-argue with enough of their “customer service” staff, and maybe get an email or two deep enough into Samsung-USA that a manager or executive calls a meeting together to figure out what I’m babbling about or how to get me to go away, at least I bugged them as much as I’m bugged over my LCD.
It is sad though, that corporations worry so much about today’s profits that they ignore tomorrow’s. A simple “we found out a few substandard parts got through the manufacturing process, please email _______ if your set stops working and we’ll cover the repair if it is the cause of the set failing. Sorry.” right up front would leave us all feeling pretty good about Samsung. Accidents happen, mistakes get made, but it is what you do after the mistakes that matters most, especially in the public eye.
If $100 to a tech to fix one of our sets (which we already paid anywhere between $300-3000 for) makes us feel good enough about Samsung to buy another, and recommend it to at least one other person gets them a big payoff later, but one angry customer can stop many from even considering a company’s product in the future, what exactly are they fighting this over still?
Oh .. and Andy .. glad you got yours fixed. You must have gotten through to one of the people “in the know” that aren’t hiding behind vague company jargon. I really hope the replacement caps aren’t from the defective batch, and this whole mess is behind you.
I was having the same issue with my TN4065 where I was hearing a series of anywhere up to nine “clicks” and then having a waiting time of up to 2 minutes before the TV would turn on. So I just called up the customer service line and they set the TV up for repair on the spot and I bought my HDTV in 03/08, so it sounds like a defect in workmanship because they offered to set up the repair pretty fast. I just hope they aren’t going to try to make me pay for anything.
Bought my t.v. in September of 2009, just over 2 years ago.
My t.v. just went on the fritz this weekend. First it clicked on then off like twice, then stayed on. next day it took 10 min. of clicking on then off before it would stay turned on. Next day it took an hour then turned on. Today i let it click for 3 hours, never turned on.
Just called 1-800-SAMSUNG, they will be coming out this week to fix my 52″ LCD free of charge, only if the problem is with the capacitors. If this does not fix the problem-they told me i would be responsible for the trip charge as well as the cost of whatever the problem turns out to be. I am going to tell him to only replace the caps. Sounds to me that this will fix the problem! Hope to have my T.V. working by this weekend!!! (or sooner)
Thank you to all who posted, I was an educated caller when i made the call…
a big thanks to you for this web blog.
been having trouble for a couple of weeks now, same fault, relay clicking on/off and getting longer each time for the tv to start up. googled the fault and ended up here!!
reading the comments i guess most are from the US, im from the UK and was about to remove the back of the TV, but thought i would try Samsung UK first. No Problem, they set up an account and i will here from an engineer within the next 2 working days.
cant be fairer than that.. be prepared they need serial number and model, also mention the this website and probable capacitor problem.
Same problem last night with my t.v quick call to Samsung explained to a girl called Sara what the problem was what had been done ie unplugged etc took a few details serial no etc no problems engineer will be out in a few days inspection f o c and if it is the capacitor then repair will be f o c .my approach was friendly and polite but as though I knew what I was talking about, don’t start quoting s.o.g.a as this gets peoples backs up give em a chance if no joy then start s o g a and stuff . Will keep you posted on what engineer says
Hi Geoff how old is your samsung my 4 year old 42″ plasma as just developed the same fault and which number did you use please cheers
I stumbled upon this website after the very same problem with my Samsung 40″. I thought I was going to have to shell out another £500 for a new tv but I did what Alan said and hey presto. A good as new TV courtesy of the TV guy. Thank you so much Alan from Scotland!!!! D.
Yep! Just starting having this problem about 2 days ago. Television is only 3 years old.
From what I have been able to uncover, Samsung should offer to repair the TV if it was manufactured in the past 39 months. There is a tag on the back of the TV that indicates the date of manufacture.
My LNT4042 started ‘clicking’ about 2 months ago and was getting progressively worse. I am at about 49 months, so I figured I’d tackle the repair myself. I’m pretty handy with stuff like that
Ordered the parts from hobbymods.com and had the set up and running in less than 60 minutes. I ended up replacing 5 caps…4 were significantly bulged on the top and one was maybe showing signs of bulging.
Very satisfying feeling
My Tv has sound but no picture, just a black screen. Any idea what this is? And can I fix it myself?
Thanks to all that have posted. Our LNT405H, manufactured Sept 2007, just started the clicking last week and has gotten progressively worse. A service person will be calling in the next 48 hours to schedule a repair. As soon as I mentioned it was a known problem with the capacitors, all discussion of warranties stopped. It certainly makes me regard Samsung positively for the future.
I have been talking to Samsung since last night about the capacitor problem and they have ok’d cap repairs on “some models” but sadly not mine! No wiggle room at all! Oh well I guess we are at their mercy….
Just finished repairing my TV and it works perfectly. I even took pictures so that the attorney’s have something for the class action suit. Bought the capacitors from hobbymods online. The kit cost me about $8 plus shipping. Radio Shack didn’t have the correct capacitors.
Now I hope the attorney’s hammer the crap out of Samsung. I told them that I am still wanting to move forward as a member of the class action suit because I am pissed that Samsung knew about the problem and basically couldn’t care less. Mine had been getting progressively worse, but Samsung never mentioned that there was any issue that they were aware of to those of us with the specific television models.
My LN46A550P LED TV started clicking and wouldn’t turn on. An internet search let me to this web site. I also tried to get Samsung to do the right thing and fix the peoblem. All I got from them was something along the line of “we dont have any record of problems with your model of TV so we can’t help you”
Anyway, This site gave me the confidence to try to fix the problem myself. Along the way I learned some things. One is that not all Samsung TVs have the same number and type of capacitors that need replacing. As it turns out, mine needed only two 1000mfd capacitors. (I purchased 25V instead of the origional 10V) This problem is common enough that you can actually get repair kits for your TV at https://www.hobbymods.com/store/index.php/catalogsearch/result/?q=Samsung+kit They didn’t have a specific kit for my TV, but they may for you, otherwise the generic kit would probably work. Even though this kit looks good, I ended up purchasing my capacitors from Digi-Key. This is where the Electrical guys in my office get alot of there components. My EE guys also liked the specs of the series FC radial lead electrolytic capacitors, so that is what I got. I ordered all the capacitors in the generic kit described above.
One item of note is that my TV didn’t have a cover over the power supply board within the TV. No problem, but it shows that there are differences in the TVs.
Anyway, this site gave me the confidence to do it my self and all turned out well. it only took me about an hour to do the entire repair. I am very happy.
As a side note, I researched TVs extensivly before purchasing this TV and Samsung was supposed to be one of the most reliable TVs. This clearly isn’t the case. I am very disapointed with samsung, there design team, and customer service. Don’t know if I can trust them again.
I had been having the problem for 5 months and it has gotten worse. I read this blog and then contacted Samsung tech support on-line (they were closed so I couldn’t call). The tech had me unplug my tv and plug it into a different outlet. I did this and the problem has seemed to go away. I then plugged it back into the original surge protector where I had it and it is working fine. I wanted to tech to assure me it wasn’t a problem with the TV and referenced the fact that hundreds if not thousands have reported a technical problem which is causing the clicking and he said he was aware no such issue. Complete BS but it is working for now. Can anyone explain why that could have fixed the problem and if I still may have a problem with the capacitors?
@dave: My TV didn’t exhibit the problem every time it powered up…although it must have been 90% of the time.
My take on it is this: As the capacitors start to fail, the voltage passed through is incorrect so the TV won’t start up. After several tries (clicks) it finally gets an acceptable signal and will allow the set to fire up. Occasionally the voltage is correct on the first try and the machine fires up right away.
I suspect it is only a matter of time until you start seeing the problem again.
To all with this problem , No harm in trying with Samsung , I’m always up for a good go round with any customer service issues. Re my earlier posts- and I would still like to join any class action suite.
Though I took the back off of my t.v. – there is only two boards inside – I unplugged the t.v – unplugged & unscrewed the board took it off, I had my stepfather take it to work ( or just take of out and take to a electronic or t.v. repair shop ) and be had it back within 1 day – he bought the necessary capacitors ( just like everyone is saying they are $8 I even got upgraded ones – should only have to pay for the price that person charges to sauder somthing, of you don’t know somone that can do it?
I plugged it back into the t.v. and Shazzzam! T.v. is back on & I’m Back in businesses. Really it is worth it! like I said I’m interested in joining a class action suite if anyone has some info? But don’t go without your t.v. till then its any easy fix, and not hard to tale out of put back in!
my tv has been on the blink for a while,turning its self on and off, it slowly got worse, not turning on for 20 minutes at a time. i rang samsung and the guy told me to download the latest firmware, which my tv couldnt recognise. i have since called samsung again and they have said i have to arrange one of there service engineers to come out, but that was before i found this blog, so first thing tomorrow i will be making another phone call to samsung mentioning this blog and hoping they get there finger out
after reading more posts it seems it depends which customer servive representative you talk to, the first guy i ever spoke to agreed he new of the problem but recommended the firmware download first, where as the second person, said she knew of no problem of the tv’s not starting up or clicking on and off.
best bet is to keep ringing untill you speak to some one who has a clue
I have spoken to samsung today,they did admit that there was a fault on models dated2007 and before but that there wasn’t a known fault on mind as it is a 2009 model. They gave me the number for there local repair team who would charge £60 just for the call out.if it turns out to be the capacitor they will repair free but still have to pay the call out. To me them saying they would repair the capacitor free is there way of admitting its a fault but off the record. I will not be calling them out I’m getting a local repair service out and am going to get in touch with consumer rights group and also send samsung a piece of my mind!
??????
I don’t understand why everyone is complaining about Samsung making poor products. They have been in business for a century and have their hand in just about anything electronic.
So there are a few bad capacitors in a few TV’s, big deal. Samsung does not manufacture all of their parts so if anyone is to blame it is the company that was making the capacitors. These is a $1.73 part and will take no more then an hour to fix. Why would Samsung pay 10,000% more to send a repairman to everyone’s house with a faulty tv set. They are doing the right thing by ignoring the situation and moving on. If everyone that was affected never bought Samsung, again the company would still go on. There are plenty of new customers out in our 6.5 billion population.
I have a 40″ Samsung with the same problems. Fixing it took 1 hour. Longest part was waiting for the new capacitors to ship. I just ask that everyone stop complaining about one small little problem. Or better yet follow the American way and start a class action lawsuit against a great company for a little mistake. That seems to always solve everything, right?
Look at it this way. If Starbucks sold you a coffee with grounds in it, would you ever buy a cup of coffee again from there?
Just called samsung about this problem. I purchased my TV in 2007. They will not fix it for free. They said my warranty was up after a year. A problem that is known to exist with the parts should be fixed by the manufacturer. I wanted my next TV to be a samsung until I just received this news. Too bad Samsung.
Just got off the phone with Samsung Canada, Lewis to be specific, and I guess that while my LNS4051DX/XAA is exhibiting the exact same behaviour, it’s not covered. I must admit, I think I bought this TV in 2005ish, and I’m not sure what their statute of limitations is, but Lewis tells me they’re only doing capacitor rework on models beginning with LN and LNT (LNS doesn’t count). I then called their authorized service centre, Pro Service Electronic Group, and they said if it was the power supply board, which they said it sounds like it is, that it’s usually around $140 to fix. Either way, no love for me, but I figured someone out there could use the information…Maybe I’ll call back on another day and see if I get another rep, although the details of my call with Lewis were probably logged to my account.
Cheers,
-Chris
@ MIKE
Congratulations, you fixed your tv for a few dollars, as did I and many others thanks to this site. A lot of people don’t have the ability or confidence to attempt this repair on their own. The problem has never been about faulty capacitors, the capacitors on these tv’s are not rated high enough for the board they are on. It is a design flaw which is very much Samsung’s fault. What you describe as “small, little problem” is a very expensive piece of electronic hardware failing in many cases, within eighteen months due to a design fault. For a long time after this came to light, Samsung were denying that the problem existed and basically telling their customers that they were SOL. This is not the behavior of a “Great company” it is the behavior of a company that has no interest in good customer relations. It was Samsung’s attitude towards customers who had spent a lot of money on their products that annoyed me more than anything. The answer of litigation is vastly overused in the U.S. However, their are times when it is appropriate to hold large companies accountable for selling substandard goods.
Well Mike, your Starbucks analogy is critically flawed.
If I paid almost two grand for that Starbucks coffee, then yes, I’d be upset, complain, and hopefully they’d make it right. If not, then no, I’d probably not purchase from them.
One aspect of the “American Way” used to be that the customer was valued, and if something went wrong with your product due to poor manufacturing or a design flaw, companies stood by their product and fixed it for you, because they value their customers and want them to be happy, and talk well about their product so MORE people will become customers. Sadly, as you point out, customers are just sales numbers nowadays … lose 1,000 angry customers, who cares, there are countless other markets to sell to.
Secondly, no, Samsung did not make the capacitors… BUT … they purchased them as part of a “bad batch” back in 2001. In 2004, studies came out showing the capacitors as flawed (and the first rounds of electronics began failing due to the capacitors). At this point, everyone in the industry knew these parts were probably flawed.
Did Samsung contact the capacitor manufacturer and get it handled on their end? No, they kept building items with the now-well-known-as-flawed parts, right up until 2007/2008 when our TVs were manufactured. Then, when the parts obviously fail (as they have been for YEARS at this point) Samsung quietly picks and chooses whose TV sets to fix, and basically leaves thousands of people out in the cold with defunct products.
It isn’t like this was a new issue and they got bit by it, they knowningly were using bad product to make very expensive television sets that we then purchased assuming they’d be great buys, because we believed Samsung to be an honest, good company that made good products.
Home electronics generally have an acceptable lifespan. Companies are proud of their lifespan numbers on things, even. Televisions should last more than 36-39 months. They should NOT require repairs in that time, even inexpensive ones.
So, sure, a lot of the time with these TV sets it IS a $10 fix, buying and replacing the capacitors… but, who among us would purchase a product if we knew it’d fail long before it should, and that you had to pay out of pocket to fix it? Should that be the consumers responsibility when Samsung knew, without a doubt, that they were using old capacitors prone to serious issue?
How about the fact that they were using 10v capacitors for a 12v application? You can’t say they didn’t know they were using under-rated electronics. Especially if you consider how cheap these are to buy in the store for US … they have to be mere pennies for a global corporation like Samsung. So literally, we’re being treated poorly for a few cents they could have spent up front, and saved themselves (and us) a bunch of BS.
Mike you’re the best, I have been looking for someone like you for months, I own a Samsung TV, two and a half years old paid $2500.00 Australian how about purchasing my TV sell it to you for $1500.00 freight could not be more than $250.00AU you can fix the capacitors problem (which you seem to love doing) and be the proud owner of another Samdung product. Look at it this way Mike if your happy to cope it up the arse by Samdung maybe other people aren’t. I will accept payment by PayPal .
John and others.
Just fix the darn thing and move on with your life. It’s inexpensive and effective.
Samsungs are easily the best HDTV’s I own. After the LCD bought an LED and will be another 3D next year.
Thanks fixed my tv for 80p used 16v ones instead of the 10v ones from my local tv repair shop.
I have a LN52A550 that started to just click when my wife changed the channel. I searched the web and found this site and a number of YouTube videos of the same problem. I found six capacitors that had a slight bulge. There were three different capacitors 1000 uF 10V 10mm X 16mm, 820 uF 25V 10mm X 20mm, 470 uF 25V 10mm X 20mm. I searched Mouser and ordered the following 667-EEU-FR1C102B 1000 uF 16V 10mm X 16mm, 667-EEU-FR1V821L 829 uF 35V 10 X 25mm, 667-EEU-FM1V471 470 uF 35V 10mm X 20mm. I will post again when I get them installed hopefully that the tv works great.
http://s666.photobucket.com/albums/vv27/dth5767/TV%20Repair/
Thanks to those that posted on the site…i can’t find my receipt…what #’s on the unit identifies the date of mfg…
I opened that back and see ~ 3 caps that have the caps deformed. The samsung rep told me I’m out of warranty and he gave me # of local repair shop.
What is the consensus on repair…swap them all or only the ones that are deformed? I’m leaning toard swapping them all..thanks for the link to the “cap replacement kit”. Does anyone know if the caps in the replacement kits are at higher voltage rating??
While i am upset about the failure..I’m happy that it hopefully can be repaired for low $. I’ll give Samsung another call after i talk with the repair shop.
My take on Samsung responsibity is if there was higher than normal (which there seems to be) failure of the electolytic caps they should cover the cost of repair at the repair shop. Still unclear to me if it is a design issue (spec of cap) or supplier issue (parts failing prematurely). Either way Samsung is responsible.
Hey all, radio shack employee here, we’ve had around 15-20 customers come in over the past 3 months looking to repair their samsung TV’s. Just sharing some part numbers if you decide to DIY, 272-1032 is the number for a 1000uF 35V capacitor that most people swap over. 272-1027 is the number for a 47uF 35V capacitor if you swap those as well. Remember that the capacitance rating (in microfarads or uF) need to match, and the voltage rating should meet or exceed that of the original. If you visit your local Radio Shack, they should stock the capacitors in the green-labeled parts drawers.
Has anyone from the UK had thos problem repared free of charge?
Does anyone know of a repair shop in San Diego that could do this at a reasonable cost?
Hi guys,
Just thought I’d mention this, if you have gone into the service menu on your samsung tv and botched the settings and your tv does not power on or even if you haven’t and after buying a new power supply board your tv still isn’t powering on; it’s most likely your main board (I assume most of you know this).
Some of you will go through the expense having samsung do all the work and probably cost you £200+ regardless. However, I have fount a way which is abit daring but also the obvious to get around this problem.
First off, I tried everything trick in the book like i.e. the short circuit eeprom trick and completely F’ed my board. DO NOT TRY IT UNLESS YOU KNOW WHAT YOUR DOING.
So cut the long story short I have A PS50B551 Samsung plasma 5 series and I couldn’t find the main board after weeks of searching. I fount one in the end and it was £120 coming from America. I didn’t have that sort of monies.
Finally, I tried my last solution but I thought of it first (if that makes sense) and that was to buy a new main board but a different model and so I did. I got the PS50B650 main board the next series up which was abit of a gamble, but I did it. I checked to see of all the specs matched up closely and they did only differnce is, is that the PS50B650 has more capablities like ethernet connection and a extra usb. Anyways I put it in and it worked and now I have a whole new plasma for the price of £37 lol beat that.
I would recommend the specs match up before trying though.
Regards
Yves
Now i judge that samsung lcd tv had a big problem with their power supply board. yesterday we encountered the same problem. I bought a 46inc. LCD last nov. 2009, now it broke down..no power…we live in a province where service center is very far…I hope SAMSUNG will improve on their power supply board. We pay a high price that is now worth…may be next time I DECIDE TO BUY A NEW TV, I WILL NOT BUY SAMSUNG LCD/LED TV…its a waste investing on their poor quality product…
TV works great after installing the new capacitors.
@ Ryan…………Contacted Samsung today about this problem.They took down details of the TV and got an engineer to call us back.He is coming out on Monday so will let you know the outcome.
Great web page. I read this and called Samsung UK. Excellent service. They confirmed this was a known defect and my TV LE46F86 was on the list of affected models. No arguments, Samsung said they would therefore arrange for a visit to my home to repair the TV at their cost. Cant to better than that. My TV is around 4 years old. Great service, well done Samsung.
Wish I could have had such good luck — I called Samsung this afternoon about the clicking problem with my LNT4061F (manufacture date of 02/2008), and although I was even transferred to an Executive Customer Services Rep, he told me there was nothing he could do since I fell out of the 39 month range for the capacitor repair. I even mentioned that people with older TVs had gotten theirs fixed, but he just said they must have called within the 39 month mark. No budging. I’m so disappointed and frustrated! I’m wondering if I should call back and try again…
Hello:
I have been reading all the posts and am curious if they are all from the UK?
@Voll my posts are from Ohio , check back through
From Tom
@Bill
I’m in suburban Indianapolis, changed my caps today – radio shack per above post, 3 of them all 10 volt, 1000 uf…replaced them with 35 volt 1000 uf)material cost $1.79 each.
I’m no desoldering/soldering expert…took me ~ 30 min for the 3 caps. TV works fine.
Thx to all the posters.
@Bill: I’m in Canada. Seems to be a widespread problem.
My package from hobbymods had more than enough caps to fix it for around $12. I didn’t replace all the caps, but just the ones that were bulged. I still have some left, so if it starts acting up again I’ll take a look at those ones that I didn’t replace.
The hobbymods caps were 25V.
[...] document.write(''); #subscribe-widget-div { text-align: right; margin-top:5px; }HomeAbout MeDropBoxRecommended Products How ToNewsReviews Oct 16, 2011Posted by Ross Peoples in Reviews | 0 CommentsDo NOT Buy Samsung: A Review of My Samsung LCD TVI have had a Samsung 42″ LCD TV in the living room since July 2008. It was a decent TV at the time, but it has served us well. This morning, however, it started making this clicking sound and would not power up. I did the normal “tech guy” routine and unplug it for a while to see if that made a difference. It did not. I did a little research, and it turns out that there is a problem with the capacitors used in Samsung TVs. People have purchased these televisions only to have them fail after 10 months. More common cases have them failing at around 2 to 3 years, which is where I am: 3 years.Televisions are supposed to last for a long time. My first TV lasted over 10 years before I bought a new one. Granted, that was a CRT. However, I have known several people who have owned Sony, Panasonic, and other brand televisions using LCD or Plasma technology that have worked well for over 6 years. So it is reasonable to think that maybe Samsung would fess up to its mistake and fix my TV. I called the 800 number and spent a half hour trying to make my case. They originally told me that they wouldn’t fix it after 12 months, but a customer relations person was able to bump that to 36 months. However, I bought my TV 38 months ago, just 2 months shy of being repaired for free. Instead, the repair would cost me around $400: more than half the cost of a new non-Samsung TV.I had mentioned that this appears to be a Samsung problem since there are many, many people out there experiencing the same issue. Unfortunately, there was nothing else the customer relations person could do to help me. The person I talked to was kind and apologetic and I don’t blame her because her hands were tied. So the moral of this story is: Do NOT Buy Samsung! You are much better off buying from one of their competitors, since Samsung televisions seem to have to shortest lifespan of all other comparable televisions.Think this was an isolated incident? Feel free to visit the links below or simply do a Google search for “samsung clicking”:http://www.earthinfo.org/samsung-tv-makes-a-strange-clicking-sound/http://www.youtube.com/watch?v=tK7zFBBU6p4http://www.crovean.net/samsung-lcd-tv-power-up-problemhttp://www.thebuzzmedia.com/samsung-tv-capacitor-clicking-issue-and-free-repair/http://www.instructables.com/id/How-to-fix-clicking-samsung-tv-wont-turn-on/http://www.consumeraffairs.com/home_electronics/samsung_tv.htmlAnd the list goes on and on. Most of those links will mention that the TV can be fixed by anyone with a soldering gun. However, I should point out that even though I could probably fix this myself, I don’t have confidence that this would be a long-term fix, nor would I be comfortable leaving at home alone plugged in for fear of it somehow catching fire. So now I’m off to go shopping for a new TV!No related posts. Leave a Reply Click here to cancel reply. [...]
@Tonya My TV is also a LNT model that was manufactured 02/2008 I’ll give samsung a call and hope for the best…
I called Samsung and they told me for my model even though it’s out of warranty they allow for free a single service call to fix the tv. The rep asked me to unplug the TV and wait 30 seconds and plug it back in and that for now seems to of fixed the issue. My TV is LNT4665FX manufactured 02/2008 for reference.