Samsung TV makes a strange clicking sound
My Samsung TV (52″ LCD) started clicking several times before finally switching on after 30 seconds, this relay clicking gradually got worse each time I turned the set on. ( It turns out that this is quite a common problem with Samsung TV’s of all sizes). The problem seems to start after the TV is a year or two old (normally outside guarantee) and sounds like a relay clicking on and off. Samsung deny there is a design problem, so I thought rather than spend money on an engineer, I would try and fix the problem myself.
I thought the first place to look for a problem like this is in the power supply.
- I unscrewed the back cover of the TV (20 screws)
- Removed the metal cover of the power supply (4 screws)
- I carefully looked over the power supply looking for anything out of the ordinary, low and behold I could see a few capacitors (the cylindrical shaped components) that had raised tops. These raised tops are caused when the capacitor breaks down and forms hydrogen gas, if left, eventually the capacitors will blow, and hopefully the top will split open and release the gas pressure, if not, they may just explode.
Check out Capacitor Lab for more details on what to look for when a capacitor fails.
I checked out the replacement cost of a new power supply board, I couldn’t find the exact power supply online but this company has ones for smallers TV starting at around £160. So I was guessing it would be around £200 for a new one. Ouch, definately time to DIY.
I decided to replace all the capacitors in the power supply, I guessed if some were bad, then probably Samsung use cheap or poorly designed capacitors and at some point the others would go bad too. and replacing all the capacitors wouldn’t cost much more .
Each Capacitor has 3 important values
- The capacitance measured in μF (micro farads) eg (1000μF)
- Voltage (eg 50V)
- Temperature (eg 105°C)
This particular Power Supply Unit (PSU) has 3 different types.
- 1000μF 105°C at 10V
- 1000μF 105°C at 25V
- 47uF 105°C at 50V
RS Components have a good selection, so I opted to buy from there. It cost about £12 including postage for a 5 pack of each of the capacitors. I took a few photos of the circuit board so I wouldn’t forget what I was doing and set to work.
I re-opened the TV, and completely removed the Power Supply Circuit Board, you need to remove several connectors, again, I took some photos just in case I couldn’t work out where they all went when putting it back together. I made sure the Power Supply didnt have any residual power stored in the capacitors by unplugging the TV (whilst it was turned on) from the plug. This is very important as messing with a power supply even 30 minutes after it has been turned off can still give you a nasty shock.
I then drew a simple diagram marking the polarity of each capacitor. To remove each capacitor takes a little time, you need to heat each pin using a soldering iron and whilst it is still molten pull or wiggle each leg out in turn. I found it easiest when I used the other leg as a pivot and rotate the capacitor around the fixed leg.
Anyway once removed, you I used the de-solder pump to clean up any solder that was clogging up the hole and then I inserted a new capacitor (checking the values again) and making sure the polarity was same as the one I had just removed. turning the board over, I bent the pins a little, soldered the joints, and snipped off any left over wire.
I put the board back in and hey-presto it all worked beautifully. Job took about 2 hours in total and excluding tools £12 for the components and postage.
[Added 21th May 2009]
If you snap off the solder connector on the PCB when doing this replacement, it is worth noting that you can re-attach your component in another place as long as it is electrically equal. The Red Line in the diagram below shows where an existing component was, this component could then be re-soldered into any of the positions marked in green. But in the case of a capacitor which has + positive and – negative legs, you must make sure that the leg is re-attached to the same track, I have marked with a + plus sign which track it must be re-attached too.
[Added 7th Dec 2009]]
After replacing the capacitors a few people are still having problems, it appears that this can be fixed by resetting the EPROM chip (apparently – a simple matter of shorting two of the pins). http://www.tv.quuq.org/forum/index.php?topic=2377
and http://www.tv.quuq.org/forum/index.php?topic=1744.0 both detail the procedure, although it hasn’t worked for everyone who tried it. (Thanks to Jason for these links)
[Added 10th March 2010]
You are not alone, there have been almost 65,000 visits to this page in the last year. The answers to many of the questions people are asking are scattered through the previous comments, Most people with little experience have been successful in fixing their TV’s although for a few, it didn’t work, the symptoms were similar but cause was different. A few of the more recent comments reveal that people are becoming more successful with getting Samsung to repair their TV’s, its definitely worth trying before you launch into a self fix.
[Added 28th June 2010]
Before attempting repairs yourself it is probably worth trying to see if Samsung will repair the TV for you, Samsung seem to now accept (unofficially at least ) that there is a defect in these capacitors, and in an increasing number of cases will send out an engineer to fix them. Skim through the comments below to get more info.. A polite but assertive approach seems to yield best results, remember they are in the wrong and there is plenty of consumer law in most countries covering their liabilites and responsibilities.
If you fail to get Samsung to repair it, 100’s of people have had success with the replacement fix I describe above, a few of the failures are probably due to similar symptoms but a different fault. Again if you are unsure read some of the 100’s of comments below
If this has been useful to you, and you would like to buy me a coffee, or help towards my monthly server costs please click here to make a donation via paypal.
I have a Samsung SAM-LE46F86BDX and had it for just over two years. We are now getting a clicking noise when we first switch tv on, the tv comes on after about one min.
I have read all of the above notes and contacted Samsung on
0845 726 7864 and reported it, they did not admit it is a manufacturing fault, they did say that they will send out a local tv engineer and repair it free of charge.
Will post back if and when it is repaired.
UPDATE: The nominated repair company came and collected the TV promptly.
APPARENTLY SAMSUNG HAVE RUN OUT OF REPLACEMENT BOARDS, so unless your repair company keep them in stock, there may be a delay in ordering them in.
Don’t forget – if the repair company come and need to take your TV away, make sure you document the condition – any marks scratches etc. Even take photos, like me. You can never be sure. Will keep you posted.
I just ordered the parts found the same problem with my 52 inch samsung lcd bulging caps only 2 but i bought the lot of em just in case ill tell u how it goes after i get em in, my samsung started acting up after 2 and half years of working fine take like 1 min to start up if its left off for awhile so thanks for your input and help!
Just expressing my further frustration with Samsung “customer serv rep.” in ref. of relay clicking/capacitor failure. When calling what appears to be a local tel no. gets automatically transferred to a US call cent. (im in Burlington On. Canada) The rep there has no clue what Im talking about and keeps repeating the same retoric that there is no warranty unless I purchased extended warranty. So far unable to get an e mail address or a direct telefone line to talk to anyone here in Burlington. I guess I have no choice but to driwe 45 min to Samsung to talk to a “live” person.
So the samsung tech came today and like we thought, 2 MORE blown capacitors. Fully blown up. He admitted, a samsung technician that the parts are much inferior to the requirements.
This is the 2nd time I’ve needed them to come to fix capacitors. UNreal. At least it was done at no cost. A year ago, I would have surely had to pay. The peoples voice is being heard.
Regards to all.
Michael, Where are u located cause here in Burlington On. Canada I have absolutely NO success just the usuall useless 1-800 fone customer rep. see my post above Thanks. LOUIS
I’m on Long Island, In New York, U.S.
Hello all,
This forums is so good and helpful. But I got something else. Please help !!!
Five days ago I got the relay clicks with Samsung LN52A550 and TV won’t turn on. The front dim light blinks and clicks will repeat in 15-20 sec intervals. Pressing the power button or remote did not help. I looked over the capacitors and they have no sign of being bulged or bad. I ordered a new ip/power board, installed it last night – still the problem exists. Please help, what else should i do !!! Thank you , Sergei
My Samsung LNT4061FX started experiencing the clicking noise/one minute plus to fully power on issue about 2 months ago. It became HIGHLY annoying so I searched the internet and saw that MANY others were experiencing the same if not very similar issue(s). I stumbled upon this site and was intrigued at the idea of fixing it myself. Let me tell you, I had ZERO soldering experience when I started this “adventure.”
Using this guide, I purchased the required parts and tools and fixed my TV on my own. The total process took about 2 hours total (I had two bad caps)and now my TV is working flawlessly. Total cost, $21. Not too shabby at all. Thank you so much for this guide!!!
To anyone who is toying around with the idea of fixing it yourself, or to anyone too timid to do it… IT WAS EXTREMELY EASY. Just follow directions, take your time, use your brain and common sense… all will be just fine and you will save a TON of $$$.
Followed your instructions and to my complete suprise was totally successful. I’ve never picked up a Soldering iron in anger in my life before and with the capacitors bought from maplins off I set and took the TV apart. The pc board was hacked to death and the soldering wasn’t pretty, and 3 hours later with some trepidation i switched on the TV and it works!!
Thanks so much, and I’m living proof that ANYONE can carry out the capacitor replacements as you’ve described.
Thanks, Tony.
The Samsung engineer has just been out and replaced the faulty power pack. It took him no more than 10 Min’s to take the back off and replace the pack with a brand new shiny one. Not sure if this will help any one but Samsung have the problem logged as SYMPTOM 111 so they do know about it.Thats probably why they are repairing them for free in the UK.
Have a bit scare while I see number of comments in this post. I just got new 2010 40″ series 5 from Samsung and hope they should improve and fix this problem completely.
This is insane. I had the same problem with my LNT4671F and, as described, capacitors are blown. In my case, it is the two 2200μF 105°C at 10V capacitors. Thankfully, through circumstances, I had an extra power supply board. I will be sure to fix the old one since I am sure I can expect this again.
Just thought I’d check out the web for a little help on my Samsung clicking problem and and WOW, I’m not the only one. I have a 2 year old Samsung 52″ LCD that clicks and takes 10 minutes before it finally turns on. There is also a line down the left side of the screen 1 inch in. No help from service.
Hi all,
i have a Samsung LNS4051DX and have the same problem as “Sergei”. My capacitors looks fine, so i ordered a new ip/power board and installed it, still having the same problem, someone please help. What can be the problem for our TV?? if it’s not the Capacitors
Thank you,
Jay
“Sergei
March 11th, 2010 at 3:57 pm
Hello all,
This forums is so good and helpful. But I got something else. Please help !!!
Five days ago I got the relay clicks with Samsung LN52A550 and TV won’t turn on. The front dim light blinks and clicks will repeat in 15-20 sec intervals. Pressing the power button or remote did not help. I looked over the capacitors and they have no sign of being bulged or bad. I ordered a new ip/power board, installed it last night – still the problem exists. Please help, what else should i do !!! Thank you , Sergei”
Hi Jay,
I took my tv to an authorized samsung repair shop. They called me today that it was the main board, the one where I have hdmi connection, video /sound inputs etc. they told me tv was working fine after they put a new one. they quoted $325 to replace, I refused and will search the part online. Try to replace the main board. What online shop did you use to buy the board?
i used http://www.encompassparts.com
https://www.encompassparts.com/pages/Samsung_Consumer_Electronics_Parts_and_Accessories.asp
Thank you, i will look for the part number and start looking for that part. I’ll update you. Please let me know if you get it done before me and the result.
IF YOU HAVE TRIED CHANGING THE CAPACITORS AND THE TV IS STILL CLICKING FOLLOW THESE INSTRUCTIONS TO RESET THE EPROM
I didn’t have a clue where the eprom was either and what to do. And the instructions ive received were too technical for me. So do this.
What you need:
- An old wire so that you can pull out one long thin piece off it
- Some string
- Some clear cellotape
“Do this at your own risk” because my TV was a Samsung 40” LE40 something! Don’t know if this will work for yours but you can try
- Change Capacitors, turn tv on. If that doesn’t work don’t lose hope like I did, reset the eprom as follows:
- Take the other board off (not the board with the capacitors), unplug and remove screws
- Turn it over so you can see the soldered parts
- Depending on how which way youre holding the board upside down, near the bottom LEFT hand side you will see a very small chip with 8 pins on it, if not, rotate the board and see until you find it. On the side of the chip you will see something like “IC 1803” identifying it
- As you can see, the pins are VERY thin, youre next task is to connect two of these pins together and turn the TV on
- Now, get some old wire, pull 1 piece of “Thin” LONG wire out (about double the size of your hands)
- This wire you will need to connect to 2 of the pins on the EEPROM you found
- To make sure you the long wire doesn’t interfere or touch any other part of the board, you will need to cellotape it all apart from the ends (which you will connect)
- Now, (this point is just for practice) get the cellotaped wire and bend it and put the ends together. (Note leave a very small gap between the two joints because you need to connect 2 pins of the eeprom together which are next to each other!!)
WHICH PINS TO CONNECT
- Hold the board up again upside down, so the bottom left hand side of the board is in your left hand (where the chip is)
- If youre holding the board as above, You need to connect the 2 pins on the tip right of the chip For example;
* * P P
* * * *
You need to Connect ‘P’ ‘P’ above (P is for PIN !!!!)
Get youre cellotaped wire, get some more clear cellotape aswell (just a small piece)
Bend the wire and join the 2 pins together with the wire ends, put some cellotape on the chip so that it holds the wire to the connected pins.
Now there should be a loop in your cellotape. Note Youre next task is to connect the tv back on, and when it comes on, you will need to remove the wire. But how are you supposed to do that when the chip is on the other side of the board? Also you cant touch the tv board when its on!
This is how:
Thread a really long piece of string between your cellotaped wire (eventually when you switch on you can pull this string and remove the cellotape and hence the connection between the pins)
Now put the board back with perhaps just 2 screws carefully without disturbing the connected pins, and make the new attached string visible and reachable
Leave the back cover of the tv OFF
Plug the cable into the tv and THEN plug into mains
STAY away from the back of the TV
Switch it on from the front on/off button
WAIT for a few seconds
If it comes on, carefully PULL the string from the back to remove the connection. TV will/may go off
Now you need to reset the EEPROM:
Make sure TV is in standby (This is not the “SBY” button on your tv), to put in standby do this with youre remote red button, or press the on-off button at the front to turn it off(in standby)
Press these buttons QUICKLY on your remote (not together, one after the other QUICKLY)
-INFO
-MENU
-MUTE
-POWER
You should now be in the SERVICE MENU
Using scroll keys select item 8 and enter by scrolling right. Select “tuner” and set to auto. Revert to previous screen by pressing menu. Now scroll to “reset” and enter by scrolling right. The set will revert to standby. Power back on and tune in stations
Note the above took me at least 4 tries. The 2 pins are very small and chances are they may not be connected!
My Samsung LN40A750R took longer and longer to power up and then finally died 10 months after I bought it. Two bulging 10v capacitors were no suprise after reading this and other blogs.
Since it was under warranty, the repairman had to replace the power supply board with the SAME EXACT design, with the lousy 10V, 1000μF 105°C capacitors. I told him this would just guarantee another failure after the warranty expired. He agreed and I convinced him to replace the new board’s capacitors with 16V versions, which he of course had.
Thanks to this board for providing the background info.
I having the same problem couple months ago and my 46 inches Samsung LCD model LN46A630 just barely out of warranty. I called Samsung to setup with local repair service but they denied to fix the problem due to out of warranty unless I pay for it.
I just leave the tv laying there unused for couple month trying to fix myself but stuck and today I call local repair service again to have it fix. They check my serial number and surprisingly they say that the serial number is under recall but they should be fix it for free of charge. The recall just happen recently, maybe due to many complains and threatens to file Action Law Suit.
I would suggest you call Samsung at 1800-726-7864 to check the serial and have your tv recall to fix the problem.
I’m in the U.S. (New Jersey) and own a LN40A450C1D for less than two years now. North East experienced a huge storm last weekend (3/13-3/15/10) and consecutive power outages damaged my tv. Contacted Samsung today (3/18) and they provided me w/tel # of local authorized repair guy. Interestingly, they advised me that if the capacitors were the problem, it would be repaired for FREE, even though my tv is no longer under warranty. The repairman came today (imagine that! same day service) and it was indeed the capacitors (3 were bulged). It took him under 8 minutes to replace and he was out the door. Now I’m reading this blog and realize I should have asked what capacitors he was using as replacements…they couldn’t be the same ones right? Also, what happens to the bad ones he left in there that were not bulged yet?? This is like job security for the service guy no? Who, btw, was the nicest and most knowledgeable repairman I’ve ever had the pleasure of meeting. Any insight?
They put put 16v instead 10v on my set.
Sergei you are RIGHT!!!!! I changed my main board BN94-00864A and the stupid Samsung TV started working. Never again buying any Samsung products. I wonder how long this is going to last. My bother was looking to buy a new Samsung LCD and i told him not to buy Samsung, so he bought a Sony. Thank you all for the HELP.
I can’t believe how many people have had this same issue.
I have a PS42C91HD… its 25 months old and of course the warranty was 24 months so Samsung down here in Australia are telling me to go to a authorised repairer which will of course cost me an arm and a leg.
My question is, I don’t have any obviously blown capacitors, and on the power supply board there is only 4 x 35v 1000uq cap’s, plus a few small tiny ones. Should I try replacing all these even though they don’t look blown?
There are other larger cap’s on two other boards to the left and right of the TV, they are 250 v 150uq caps and there are 12 in total of these. Should I replace all these as well?
If its not a capacitor situation should I try replacing the main board? Its part number is BN94 0126B.
Thanks for your help everyone
Nick
Thanks everyone for all the advice. We started having this problem in December after we plugged in our brand new Wii system. Don’t know if that’s a trigger or not. I just called Samsung customer service and the representative new exactly what I was referring to and stated they would provide a one-time free of charge service visit to replace the capacitors.
For your information. I had the same clicking sound before my TV would come on. After reading information posted here, I called 1-800-7267864. I was polite and told the Rep I did not purchase the extended warranty and the TV was about 2 years old. It was purchased approximately Mar. 2008. A Samsung repair tech was dispatched to my house within 3 days and repaired the problem. No hassel and no charge. I have 4 Samsung TVs and told Rep I had never experienced any problems. (My Set) LN-T4069F-LN-T4669F I hope this helps.
I will continue to purchase Samsung!!!
Thanks very much for that number Keith, I called Samsung, described the clicking noise my TV is making and they have arranged a ‘Free of Charge Repair’.
Apparently a memo was sent out to the Samsung helpdesk (0845 726 7864) to arrange a free of charge repair for anyone reporting ‘clicking’ problems coming from their TV.
The agent I spoke with suggested that the capacitors bulging is a ’symptom’ of the fault rather than the fault itself, although he did admit there was little info provided to them.
This is three years in a row for the same problem of clicking,,,,,Iam getting tired of this and will think hard next time I buy a TV,Samsung Should have a fix for this,they tell me it is a heat problem,,,,well mabe they should have a fan,,,,,,
So I had this problem start back in November. I’ve been coping all this time, started off at 15 start time for the clicking, and now its past 5 minutes. I found this site a few months ago and found the parts (didnt purchase) and I have the tools I just am too lazy to fix myself I guess. I saw people posting the number to call 1-800-726-7864 for Samsung support and having success getting it repaired for free out of warranty. I called the number and they said “sir you are out of the warranty but we will this one time send a tech to fix it free of charge” and she even mentioned capicitors being replaced and likely the issue. I tried to not laugh and sounded like I knew nothing.
I should hear from HCS for repair scheduling within 2 days. Samsung definitely knows they F’ed up bad and they are fixing for free even if out of warranty so try them first before attempting your own repair!
THANK YOU!!! for the info. Just got off the phone with Samsung. As these posts relate, my television is also just beyond the 2 year warranty, but they volunteered to schedule a ONE TIME repair for this problem. As the previous post says, you must relate to the rep the “clicking noises”. They also kept asking me what my LED was doing. I told them the LED remained on…..that seemed to satisfy them. They also warned me that if the problem was not due to the capacitors, that I would be responsible for the repair bill. I am confident it will be covered at no charge.
I had the pleasure of experiencing the on/off cycling for the first time today. TV worked fine last night and now will only cycle continuously. Thought I had registered my TV before but apparently not so registered today and it showed a 3 month extension on the warranty. 1 year + 3 months. Bought on Dec 29, 2008. Then went to the support chat and described the on/off cycling problem. Rep asked about the clicking and when I confirmed they said there is a one time no charge capacitor replacement. They did say if it was anything else I would have to pay. I had him look up my warranty and confirm its still under warranty. I printed my chat transcript and filed a service request. Hopefully this is resolved for no charge to me. Up until today I had been VERY satisfied with my LN52A750R1. We shall see just how satisfied I am in a week. Old 35″ Toshiba tube TV I had to give away since it wouldn’t die after 14 years. Hope this fix is for the long run.
I need some help on this. I am fixing my dad’s TV that is having this clicking issue. I pulled the cover on a 40″ model but none of the caps are bulging. I desoldered them anyway and am going to get replacements. Is there anything else I should replace while I have this thing apart?? Thanks, -Troy
I just did this today for the same problem on my Samsung 52″ TV. It is easier than I thought. Thanks very much for this very helpful post!
Samsung should at least learn a lesson like Toyota did. Unfortunately this issue is not as fatal as a car crash. But it is really a major inconvenience for consumers. I would not buy anything from Samsung again.
Hi Troy,
Sometimes the faulty capacitors do not bulge, the only thing you see is a black discoloration around the tops where some of the internal stuff has leaked out.
Ordered several replacement caps from digikey.com (#P10257-ND, 16V, 2200uF) to replace two bad 10V, 2200uF caps that were bad on my power supply. Took a few hours to disassemble, desolder bad caps, and solder on new ones. Very easy and anyone with basic skills can do it. The replacement caps were slightly larger in diameter than my old ones, but everything fit. I, too, got the cold shoulder from Samsung on this issue. Since I’m the “electronics and TV guy” at work, I’m already having fun telling everyone to stay FAR AWAY from Samsung. Word of mouth is very powerful. Thanks to this website for guidance!!!
Have same switch on Problem will contact seller and quote EU guarantee law, if they want to play silly notifuy TV company and Newspapers
Thanks to all that have contributed so far. Same story here TV ust started clicking then coming on but all failed yesterday. Just called Samsung half an hour ago and the ver pleasant chap just wanted my postcode, serial and model number to book a free repair. Bargain, I was just sorting my soldering iron out! Hopefully the free repair fixes it and it lasts a bit longer than 2 years!
WILLIAM (UK) + anyone that can help,
I desoldered all the caps in question and tested them on my multi meter. They all read correctly. Are there any other caps that can fail? Can a cap test to the right farad level and still be broken? What else should I test while I have the TV apart?
Thanks,
-Troy
Hey Jonathan Eads. I am experiencing the same issue, but Samsung doesn’t want to cover me since my warranty expired. They stated that it has to be specific models and manufactured date in order for them to fix free of charge. Can you please tell me the month/year your tv was made as well as to the model to see if my set actually can be fixed by Samsung, but they are just being a** about it. Thank you.
Cannot believe how many people have this same problem… Clicking started happening right after a connected my TiVo to 2 TV’s my Samsung and my smaller LG in the bedroom. After a couple of days of having both TV’s connected to my TiVo, the clicking and the 30 seconds of waiting started happening. After disconnecting everything and trying the TV by itself, it was still happening. Whether the double connection caused the capacitors to bulge, i don’t know, but im glad to see after reading these comments that it is relatively easy to fix. Anyone know where to buy the correct capacitors from online and/or at a store???
Just curious, has anyone else had the clicking problem right after hooking up a new component or TiVo type device??
Thanks to everyone for all the helpful posts on this site . I have an LE46A557P2F and was
distraught when the set developed the clicking sound and wouldn`t power up just after warranty ran out . Decided to look on net for help and come across this site and I finally got some hope . Considering my options, £2oo to £3oo pounds for a new PSU board, or repair
the board myself with all the help from all the kind people on this site. I chose the latter
and took the back off the set, found 2 bulging 10v caps, but instead of putting same value caps back in, decided to buy 16v ones(42p each)as I believe the old ones were under rated.Put everything back together switched on and everything working perfectly . Once again thanks to all
Allan.
Hi, all I have a 40inch le40something, same problems as everyone else popping noises than a static noise when turning off then the clicking on off on off. Changed the capacitors ourselves cost about £1.50,tv worked perfectly, decided to do this after being quoted £260 from samsung authorised repair dealer. E-mailed samsung, then phoned them, nothing out of warranty blah blah. Then my mums tv exact same model bought a couple of months after hours started doing the same, only her let out an almighty crackle when turned on and lost sound and turned itself on in the night by itself. So i phoned samsung told them all about both tv-all under same customer reference number and how a friend fixed the first one and how much it cost as opposed to what sumsung wanted to charge, she said she would escalate my claim and someone would ring me back in a couple of hours, that was about 6weeks ago and they claimed to not know anything about the thousands of other people worldwide who have the same problem. Tv made a similar noise to before last night , we onle changed the 4 10v capacitors to 16v, wondering if anyone else has had any follow on problems or had to replace any other capacitors?
I’m in Ontario Canada, and called about this as well. I tried to be really nice with them but they seemed to not want to do anything other than give me the number of an Authorized service center. He said ‘it’s 6 months out of warranty, nothing we can do’. Any suggestions?
Brian,
Try going to the Samsung Support website and doing a support chat. If your LCD is turning on and off with clicking noises they should do a one free capacitor replacement. If there is anything else wrong they want to charge you for that. Make sure your TV is registered. The chat guy for support lead me through the questions about what is wrong. When I provided those specific symptoms he then offered the one time free repair.
Might be worth a try. You can copy th chat session too.
Thank you for this forum – I followed it although my 52″ needed two 2200 uF 10 volt caps. Replaced them with 2 2200 uF 16 volt caps that I found on an old motherboard. Worked like a champ. Came on first time. Those that try this – please be sure to have just a little bit of understanding of electricity and soldering (I have VERY little). I chose to do this myself over calling Samsung because A) I did not want the hassle if they told me it WASN’T the cap problem and B) – My experience with Samsung support has been VERY bad. Beautiful picture on the TV, lackluster support. Anyways, thanks again. This is the reason I heart the internets.
I bought my 46″ LCD 120Hz Samsung from Frys 2 years ago, bought the $250 extended warranty. My TV started making the clicking noise a little over a year after I bought it, called the service people and they came out and fixed it after 2 weeks. The technician said it was because I had it on too much, he said I should not have it one for extended durations and showed us how to use the sleep timer feature. Well it has been another year and the same part has gone bad. I’m glad I bought the extended warranty; however, it should not be necessary. I am disappointed with this product.
Feel free to include me on the class action lawsuit.
Tom,
Thanks for the advice. I’ve emailed Tech Support. Unfortunately there is no live chat support for Canada, but hopefully I’ll get some response from the email. I’m not counting on it, though, so I guess I need to get ready for the $390 repair (the shop said I have a blown Power IC, Drive IC and I need to replace the power supply.
Wish me luck.
To Brian from Louis in Burlington
I would really appreciate an E mail address for Samsung as the only one under “legal” on their website gets returned, Its obviously a big secret. I have NOT given up with them as yet NO TV should crap out like this just after 2 years if use. I find their 1-800 No totally useless just a bunch of trained “monkeys” all saying their trained sentences NO help so far whatsoever. Also if anyone out there would have a reference NO as to the failing capacitor problem so I can quote next time-I talk to hem (lol)- Thanks. Louis
Louis,
I went to the Samsung Canada Support website. http://www.samsung.com/ca/info/contactus.html
Click the ‘TV’ link, and then a window will pop up asking for the model and serial number, as well as when you purchased, etc. then a dialogue box to let them know your problem. I just sent it through this morning and haven’t heard back from them yet. I did talk to a nice rep a Samsung that seemed to sympathise, and said that they do have the ability to extend the warranties by 3 months in special cases, so if anyone has a TV that’s 13-15 months old they may get some traction with that…
Worse yet in my case, I thought I’d be able to get the repair covered by my credit card company because I used a platinum card with extended warranty protection, but because I used $200 in best buy gift cards (in addition to the balance 1800 or so on my credit card) they’re denying the claim. Anyone that did buy with a Gold or platinum card may want to check if they have extended warranty benefits, because they may be able to get the 1 year warranty extended to two.
Hello Brian
Thanks for the quick reply re Samsung E mail. I will send them the info as required and hope for the best, thanks again Louis Burlington On.